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Remote assistance system - real-time collaboration

LASCO machines and lines are characterized by high availability and operational safety. In order to guarantee this in the long term, it is particularly important to us to offer our customers the fastest possible assistance and to be able to provide them with competent support. Remote diagnosis provides
the service technician with valuable information on the actual condition of the system.

The system represents the technically superior alternative to conventional means of communication. Video stream and SmartGlasses enable bidirectional image and sound transmission from the first-person perspective as well as fast and direct troubleshooting by the technician on site. This reduces downtime and ideally avoids production inter-
ruptions. The virtual support by a LASCO expert during the execution of the individual work steps significantly increases the quality of the measure. Furthermore, upcoming repair work can be prepared in a targeted manner.

Further reading

Exhibitor: LASCO Umformtechnik GmbH


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